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Office 365 Expert IT guidance and support to help research teams achieve their goals.
Contact UsEnd-to-end management of compute, storage, and network infrastructure, ensuring performance, scalability, and operational efficiency across cloud, hybrid and on-prem environments.
Round the clock end-to-end IT support, including service desk, remote/on-site assistance, device management, user access, and application support.
End-to-end cloud and digital transformation services enabling organisations to operate securely, efficiently, and at scale.
We deliver comprehensive, end-to-end cybersecurity services designed to protect your organisation across infrastructure, networks, endpoints, identities, and data.
Comprehensive IT consulting services covering assessment, strategy, resiliency, performance optimisation and risk management to align technology with business goals.
A managed service offering that delivers secure, scalable digital learning platforms, research infrastructure, and bespoke HPC/AI-ML environments, fully integrated with institutional systems and supported end-to-end.
We provide a 24/7 managed monitoring service that ensures the performance, availability, and reliability of your infrastructure and applications through real-time insights and intelligent alerting.
A secure, scalable managed hosting service delivering resilient web, application, and data platforms with integrated security, performance optimisation, and cloud flexibility.
A comprehensive backup and recovery service delivering resilient architectures, automated operations, and application-aware protection to safeguard critical data.
We are a trusted technology partner to research-led organisations, delivering resilient IT solutions that keep critical operations running seamlessly.
We specialise in supporting institutional teams—researchers, faculty, and leadership—where reliability, security, and performance are essential.
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Proactive, SLA-driven IT support with 24/7 monitoring to prevent issues, minimise downtime, and maximise productivity.
Cutting-edge, bespoke offerings in HPC infrastructure and AI/ML platforms optimised for in-house deployment.
Enterprise-grade IT solutions with unbiased, vendor-agnostic advice and expert-led execution across cloud, security, and infrastructure.
Security-first, continuously improving services designed to stay ahead of threats while ensuring compliance with key standards like GDPR and ISO.
Clear pricing, straightforward communication, and transparent insights — no surprises, no jargon.
Cloud-first expertise, automation-led efficiency, and continuous optimisation to keep your IT performing at its best.
Flexible, scalable IT support tailored to your needs, with seamless co-managed options to complement your team.
Creon IT Solutions meets my needs for research and teaching. They provide flexible server options and upfront payment. If you're in higher education, consider contacting Creon.
- Taku Fujiyama, Dept of Civil, Environmental and Geomatic Engineering, UCL University
Our IT support packages are tailored specifically to your support needs ranging from half a day to 7 days a week, including out-of-hours coverage for critical incidents. This ensures continuous availability of key systems and rapid response to any issues that arise.
All IT issues and requests are logged through a central ticketing system and prioritised based on impact and urgency. Incidents are triaged, resolved, or escalated through defined service levels (SLA), with clear communication provided throughout.
Of course. We provide support for both onsite and hybrid environments, delivering remote support for most issues while also providing on-site assistance when required for hardware, network, or complex troubleshooting needs.
Response and resolution times are governed by SLAs and vary based on priority. For example, critical system outages (P1 incidents) are typically responded to within minutes, while standard requests are handled within agreed service windows.
Security is embedded across all our services. We follow industry standards for patch management, endpoint protection, secure access controls, and continuous monitoring. We also integrate cybersecurity features for advanced threat detection, mitigation and vulnerability management.
We can operate as a fully outsourced IT support model or in a co-managed capacity, complementing your internal IT team with additional expertise, capacity, and 24/7 coverage.
Onboarding new clients needs a structured, low-risk approach that balances discovery, communication, and controlled change. Key steps include: Pre-Onboarding, Discovery & Due Diligence, Transition Planning, Knowledge Transfer, Transition Execution, Go-Live & Stabilisation, and Optimisation & Continuous Improvement.
We track performance through SLAs, KPIs (e.g., response time, resolution rates), and user satisfaction metrics. Regular service reviews and reporting help identify trends, root causes, and opportunities for continuous improvement.
